Monwar Ali

REPORT

REGENERATION WORKSHP FOR URBAN WATER UTILITY NETWORKING

AT SRIMANGAL, MOULVIBAZAR DURING 2-4 APRIL, 2014

ZAKIR HOSSAIN

ABDUL MOTALEB

1.0  Background

About one third of total 316 municipalities have with pipe water supply system. 3 (three) Water Supply and Sewerage Authorities are engaged in 3 City Corporations while another 3 City Corporations are having their own water supply systems. The overall service level of the urban water utilities is improving but below the expectation. The pipe water supply covers only about 20% to 50% of the populations in different towns. The urban water supply has been put under serious threat in many towns due to high rate of migration specially the poor people in the urban towns from rural, arsenic contamination, lowering of water table, high salinity in the ground water and potential impact of climate change. The overall performance of the many water utilities is considered poor in terms of service level, coverage, quality and reliability. As an effective tool for performance improvement, benchmarking and performance improvement program (PIP) was initiated in 11 towns that included 2 (two) Water Supply and Sewerage Authorities (WASA), 1 (one) City Corporation and 8 (eight) municipalities in Bangladesh in 2005-06 under the WSP-SA program. Subsequently the initiative has been extended to 38 (thirty eight) municipalities / towns.

Following successful introduction of Benchmarking and (PIP) a National Dissemination Workshop was held in May, 2008.  One of the recommendations of the workshop was to establish a Water Utility Network to achieve sustainability of Benchmarking and PIP initiatives as performance improvement tools in Bangladesh.  Accordingly, a framework of Urban Water Utilities Network for performance improvements being developed by a team representing municipalities / water utilities, WaterAid Bangladesh (WAB) and Bangladesh Municipal Development Fund (BMDF). In  another workshop that held in March 2009 at World Bank Dhaka Office where the framework on Urban Water Utilities Network was finalized and six Mayors (Chandpur, Shatkhira, Chuadanga, Manikganj, Chapai-nawabganj, Gazipur municipality) and representatives of Bagerhat, Jessore, Moulvibazar and Narsingdi pourashava signed the framework.  It was agreed that the utility networking members will rotate the responsibilities for coordinating the activities among themselves in rotation for a period of six months. The first exchange visit and networking meeting was held in Manikganj on 30 April 2009 to share the good practices and contribute for their own performance improvement with WSP-SA support. Since then a total of 10 (ten) networking events were organized in 10 (ten) different towns (Manikganj, Lakshmipur, Satkhira, Chandpur, Meherpur, Sylhet, Rangpur, Mongla, Gazipur and Rangamati).

The 33 (thirty three) urban water utility network members already gain lot of experiences and learned good practices through different exchange visits and networking meetings. They adopted some of these good practices along with experiences in their utilities and enhanced the utility’s performance on water supply service delivery. It requires reviewing what they earned and the outcomes through urban water utility networking for planning next course of action. In addition, more 10 (ten) municipality applied to become a member of the network and the urban water utility network is going to cross its five years period since its beginning. Besides, sanitation becomes a huge challenge for the urban areas needs to more attention by the municipality. In addition, it’s requires to review the frame work of the urban water utility network which is the guiding principle of the network.

Based on these, a regeneration workshop for urban water utility networking was held during the period from 2-4 April, 2014 at Grand Sultan Tea Resort, Srimangal, Moulvibazar.

2.0  Objectives:

The objectives of the workshop were:

·         Learning from Turned around program of Dhaka WASA;

·         Follow up of the last urban water utility networking workshop;

·         Review the status of benchmarking report of the FY 2012-13, performance improvement plan and benchmarking & PIP team formation status;

·         Review and discuss the basis for how the volume of water measured (in absence of water meter) and other related benchmarking data;

·         Review the outcomes of urban water utility network;

·         Review the framework of urban water utility network and possibility for

-          further inclusion of new network member;

-          inclusion of other special areas (e.g. sanitation)

-          etc.

3.0  Participants Attended:

Water supply in-charges / representatives from Amtoli, Barguna, Bagerhat, Bheramara, Bhariab, Bhola, Brahmanbaria, Chapainawabganj, Chowmuhuni, Chandpur,Cox’s Bazar,  Dinajpur, Faridpur, Gazipur City Corporation, Gopalganj, Haziganj, Jessore, Jamalpur, Jhalokathi, Keshabpur, Lakshmipur, Laksham, Lalmonirhat, Manikganj, Meherpur,  Moulvibazar, Narsigndi, Nilphamari, Noapara, Narail, Natore, Patuakhali, Rajbari, Rangpur City Corporation, Sherpur, Shariatpur, Sathkhira, Singra and Sirajganj municipality and Executive Engineer from DPHE Moulvibazar Division attended the workshop. The Managing Director of Dhaka WASA attended as resource person and inaugurated the workshop. In addition, the Additional Chief Engineer (Planning) of Department Public Health Engineering (DPHE) attended as resource person and chaired the concluding session of the workshop. Water supply in charges of Chuadanga, Kushtia, Munshiganj, Rangamati and Mongla Port Pourashava could not attend. (Attended participants lists shown in Annex-2).

1st day (2 April, 2014)

4.0  Discussion on the Agenda:

At 5.00 P.M. after reaching Srimangal on 2 April, 2014, the participants took part in a discussion to set and finalize the agenda with the following revision keeping in mind that the session to be ended by 5.00 P.M. on 4 April, 2014: (a) the session would be started at 8:00 A.M. that to be continued up to 5:00 P.M .on 4 April, 2014 (b) lunch time reduced to half an hour.

5.0  Introductory Session followed Presentation on “Turned around Program of Dhaka WASA”

Mr. Abdul Motaleb, Sr. Water and Sanitation Specialist, WSP of the World Bank welcomed all the participants and invited the participants to present themselves. After self-introduction, he presented a brief outline on Institutionalizing Benchmarking and Performance Improvement in Bangladesh as under:

·         WSP-WB initiated the benchmarking exercise in 11 utilities in 2006-07, now expanded to 44 utilities in different sizes of towns / utilities of WASAs, city corporations and municipalities;

·         Since 2010, Benchmarking data collection, cleaning and posting in IB-NET continued, Data Book published, demand in taking benchmarking exercise increased, trainings on Benchmarking & PIP held, different national and international workshops held and disseminated video documentations and prepared Bangladesh Urban Development Assistance map; 

·         A focal person in the Local Government Division of the MoLGDR&C and a steering committee at Department of Public Health Engineering (DPHE) for Benchmarking & PIP formed;

·         In 2009, Urban Water Utility Network (UWUN) established to promote greater participation in Benchmarking and PIP among small and medium sized water utilities of municipalities initially with 8 members or municipalities now more than 35 municipalities;

·         Dhaka WASA showing way for large WASAs and city corporations on improving performance through Turn around Program and Chittagong WASA started Go-ahead reform program;

·         Consumer level survey in different towns have done to get demand side data of consumers and to know the services at poor community level;

·         Dissemination of consumer level survey findings to the town level coordination committees for improved citizen participation in planning and performance standard setting processes;

·         Municipal Water Sector Note - A recent product based on Benchmarking and PIP is on the way to publication; and

·         Showed two story – Salim’s and Rasida’s- how revenue earned and went away to meet the water supply services and the utility’s roles.

Finally he presented a video on INCLUSIVE Water and Sanitation Service - a success of Dhaka WASA following Benchmarking and PIP.

Thereafter, Mr. Abdul Motaleb introduced Engr. Taqsem A. Khan, Managing Director of Dhaka WASA as fascinating leader and one of best introducer of Benchmarking and PIP initiatives in Dhaka WASA and invited him to present the “Turned around program of Dhaka WASA” based on Benchmarking and leadership.

Engr. Taqsem A. Khan, the Managing Director of Dhaka WASA presented “Turned around program of Dhaka WASA” In a brief, he narrated Dhaka WASA as under:

·         Dhaka WASA, an autonomous body, started its journey in 1963 with the mandate: supply of water; disposal of sewage (wastewater) and storm water drainage and reorganized as corporate management under WASA Act in ’1996;

·         Dhaka city now covers an area of about 350 square kilometer with the evolution from

            Pakistan period:  50 sq. km, British period:  22 sq. km and in Mughal period: 10 sq. km;

·         Dhaka WASA covers its services in Dhaka & Narayangonj city around population of 12.5 million that is around 93% population under water supply coverage network; and

·         Currently Dhaka WASA produces more than its demand of 2250 million liter water per day and have water distribution network 3056 km, 659 number deep tube well, 4 number surface water treatment plants,  316062 water supply connections, 1643 public stand posts.

The Managing Director of Dhaka WASA briefed that Turn-Around program was taken based on Dhaka WASA Act 1996, large investment and shifting underground water source to surface water source in order to make Dhaka WASA profitable and sustainable organization. He meant the Turn-Around as institutional reform for capacity building, transparency, accountability & chain of command, mind setup change, cost effective management and customer service excellence.

Engr. Taqsem A. Khan cited that the Turn-Around program has taken in 1996 but delayed and mentioned that practically it started about 4 years before. He also briefed that Turn-Around program initiated in management and financial systems, revenue management and in O & M activities covering all WASA people, WASA customers and WASA vendors. The Managing Director of Dhaka WASA pointed out some challenges of Turn-Around program that included traditional mind setup, bureaucracy, corruption, trade union and some of vested group interest. Despite challenges, lot of achievements of Turn-Around program already gained in increase of water production, reduction of NRW, installation of sophisticated call center “WASA Link-16162”, improvement of operating ratio, on-line billing system, improvement of billing & collection, improvement of chain of command, CBA- management improved relationship, paperless bill payment, optimization of workforce, networking home & abroad and capacity enhancement of WASA people those turned towards sustainability of Dhaka WASA.

He mentioned that the role of Benchmarking in this regard was salient as Benchmarking is a point of reference by which something can be measured, seeks to identify standards, or "best practices," to apply in measuring and improving performance. He added that Dhaka WASA has taken up the Benchmarking and PIP in 2006 that supported by WSP-WB. Dhaka WASA has been continuing PIP implementation based on Benchmarking to improve their performance in service delivery, he also added. The Managing Director further added that Dhaka WASA took up major areas of Benchmarking for assessment and those were Non Revenue Water, bills sent out, revenue collection, debt age / receivable, manpower and operating ratio. He added that the achievement of Benchmarking through Turn-Around program as under:

SL	Subject Area	Performance of 2008	World Bank Benchmark Standard	Achievement of Dhaka WASA by the end of 2013
1	NRW (Non-Revenue Water) (%)	40.38	25.00	26.66
2	Bills Sent Out                     (%)	93.00	99.50	99.00
3	Revenue Collection           (%)	64.50	95.00	95.00
4	Debt Age / Receivable   (months)	14.58	3.00	5.46
5	Manpower /1000 connection  (number)	16.20	12.00	9.16
6	Operating Ratio	0.90	0.65	0.66

Finally the Managing Director of Dhaka WASA extended his support to any of the municipality if they look for their performance improvement through Benchmarking / skilled development. In this regard, he added that Dhaka WASA has very well equipped training center with modern facilities and have training calendar round the year for skilled development from motor pump driver to the professionals. He concluded his session with formal inauguration of the two day workshop. Though already it was 10.00 P.M., however he asked for any query, questions / clarifications in his presentation.

Though it was 10.00 P.M. despite the participants asked lot of questions/queries and the Managing Director of Dhaka WASA explained all of them. The participants were very proud to have an excellent presentation and lauded the leadership role of the Managing Director of Dhaka WASA to attain the achievement of Turned around program. Thus the session of the 1^st day ended at 10:45 P.M.

2nd day (3 April, 2014)

6.0.      Follow up of last network workshop:

Mr. Md. Rezaul Karim, Assistant Engineer (Water Supply), Sherpur Pourashava and current coordinator of the network reviewed the last report on 10^th urban water utility networking workshop. After review, Mr. Md. Rezaul Karim asked participants for comments if any. As there was no comment, the report on 10^th urban water utility networking workshop and exchange visit was confirmed.

7.0  Review the Status of Benchmarking Report of FY 2012-13, Performance Improvement Planning (PIP) & Team Formation (TF):

Mr. Zakir Hossain of  WSP-World Bank facilitated to review the status of FY 2012-13 Benchmarking report & PIP & team formation and had the following (√ indicated- the utility submitted report and ? indicated as yet to submit) with the participant’s views / comments:

Sl No	Municipality	Benchmarking Report (BM)	Performance Improvement Planning (PIP)	Team Formation (TF)	Remarks
1	Amtoli	√	Not applicable (N/A) this fiscal year (F/Y)		Submit TF to WSP-WB by 30 April, 2014
2	Barguna	√	N/A this F/Y
3	Bagerhat	√	?	?
4	Bheramara				New network member, need training on BM & PIP
5	Bhairab				New member
6	Brahmanbaria	√	?	?	Submit PIP & TF by 30 April, 2014 to WSP-WB
7	Bhola	√	?	?	Submit PIP & TF by 30 April, 2014 to WSP-WB

Sl No	Municipality	Benchmarking Report (BM)	PIP	TF	Remarks
8	Chapai-Nawabganj	√	√	√
9	Chuadanga	√	√	√
10	Chandpur	√	√	√
11	Choumuhuni	?	?	?	Submit BM, PIP & TF by 30 April to WSP-WB
12	Cox’s Bazar				New member, need training on BM & PIP
13	Dinajpur				New member
14	Faridpur	√	√	√
15	Gazipur CC	√	√	√
16	Gopalganj	√	√	√
17	Hajiganj	√	?	?	Submit PIP & TF by 30 April, 2014 to WSP-WB
18	Jessore	√	√	√
19	Jamalpur	√	?	?	Submit PIP & TF by 30 May, 2014 to WSP-WB
20	Jhalokathi	√	N/A	?	Submit TF by 30 May, 2014 to WSP-WB
21	Keshabpur	?	?	?	N/A
22	Kushtia	√	√	√
23	Lakshmipur	√	√	√
24	Laksham	√	√	√
25	Lalmonirhat	√	√	?	Submit TF by 30 May, 2014 to WSP-WB
26	Manikganj	√	√	√
27	Meherpur	?	?	√	Submit BM & PIP  by 30 April to WSP-WB
28	Mongla Port Pourashava	√	N/A	?	Absent
29	Moulvibazar	?	?	?	Submit BM & PIP  by 30 April to WSP-WB
30	Munshiganj	√	√	√

Sl No	Municipality	Benchmarking Report (BM)	PIP	TF	Remarks
31	Narsigndi	√	√	√
32	Nilphamari	?	N/A	?	Submit BM & TF by 30 April, 2014 to WSP-WB
33	Noapara	√	√	√
34	Narail	√	√	√
35	Natore	√	√	√
36	Patuakhali	?	N/A	?	Submit BM & TF by 30 April, 2014 to WSP-WB
37	Rajbari	√	√	√
38	Rangpur CC	√	√	√
39	Rangamati	√	N/A	?	Absent
40	Shariatpur	√	√	√
41	Satkhira	√	√	√
42	Sherpur	√	√	√
43	Singra	√	N/A	?	Submit TF by 30 April, 2014 to WSP-WB
44	Sirajganj				New member, need training on BM & PIP

The (?) marked municipality will submit the benchmarking report, PIP and copy of team formation (TF) to WSP-WB by 30 April, 2014. Following 2 years completion of benchmarking exercises, the utilities will then submit PIP along with their 3^rd year benchmarking reports. A team formation / updated formation copy to be sent to WSP-WB by 30 April, 2014.

8.0  Review the basis for how the volume of water measured (production / sold) in absence of water meter, total population of the Pourashava and access to water supply including the number of poor people access to water supply.

Mr. Zakir Hossain of WSP-World Bank presented a sample of excel sheets how the volume of water would be measured (production / sold) in absence of water meter, total population of the municipality and access to water supply including the number of poor people access to water supply would be considered. After threadbare discussions, the following sample format was settled as a generic form to generate the above in filling up Benchmarking data.  However, special ways to be considered for special cases, but would have a rationale for calculation.

Population Served by Water Supply (in thousands)
Year	No. of house connection as per holding	Av. No. of household  in a holding	Av. House hold Size	Population served - by house connection ('000')			No. of street hydrant / tap			Av. no. of pop served by each street tap	Population served by street tap ('000')		Total popula- tion served ('000')
2005	21690	2.51	6.49	353.33			1400			15	21.0		374.33
2011	30000	2.51	6.49	488.70			2580			15	38.7		527.40
2012	31485	2.51	6.49	512.89			2170			15	32.6		545.44
2013	33310	2.51	6.49	542.62			1980			15	29.7		572.32
	Total Population
	Year	Actual population	Growth rate %	Floating population %			Total population
	1991	373.83
	1995	427.12	3.4	20.95%			516.61
	Population and growth rate can be considered from Bangladesh Bureau of Statistics Data
	Number of Poor People access to water supply
	Year	Number of street hydrant	Number of beneficiaries per street hydrant		Total poor people access to water supply
	2012	150	100		15000
	2013	100	120		12000

Total Volume of Water Sold (in million cubic meter per year)
Year	No of HC	Av. consume (cubic meter / day/ HC)		No of conn to Indus /com		Av. consume (cubic meter /day/IC			No of conn to Institutions		Av. consume (cubic meter /day/Ins)		Vol. of water sold in bulk (cubic meter / day)			Total Water Sold
																m3/day		MLD		Mm3 /year
2005	21690	0.87		3		5			8		4		0			18917		18.92		6.90
2011	30000	1.14		8		6			12		4.5		120			34422		34.42		12.56
2012	31485	1.14		9		6.5			13		5		500			36516		36.516		13.33
2013	33310	1.14		12		8			14		6		600			38753		38.753		14.14
Total Volume of Water Produced (in million cubic meter per year)
Year	WS: Surface Water		Duration of supply (hour /day)		Production from SW (m3/day)			WS: Ground Water				Duration of supply (hour /day)		Production from GW (m3 /day)			Total Production
	No. of Pump	Capacity of each pump (m3/ hour)						No of PTW		Capacity of each PTW (m3 /hour)							m3 /day		MLD	Mill m3 /year
2005	0	0	0		0			40		68		12		32640			32640		32.64	11.91
2011	0	0	0		0			70		66		12		55440			55440		55.44	20.24
2012	2	375	12		9000			68		65		12		53040			62040		62.04	22.64
2013	2	375	12		9000			69		64		12		52992			61992		61.99	22.63

9.0  Evaluation & Review the Outcomes of Urban Water Utility Network by the Participants:

The participants evaluated and reviewed the outcomes and sustainability of their urban water utility network activities as under:

Sl No	Name of Pourashava	How long practicing BM (year)	How long PIP (Yr)	How many times attended in meetings	Sustainability of the network (Support needed from)	Performance improvement through networking
1	Bagerhat	5	3	8	LGED & DPHE	100% computerized bill; Introduced water quality testing and water safety plan
2	Bhola	2	2	3	Self- initiatives
3	Chapai-Nawabganj	6	4	10	-	-
4	Chandpur	6	4	10	LGED	Introduced water quality testing and family wise tariff
5	Choumuhuni	3	2	6	Municipality, LGD and networking member	Computerized billing; Introduced water safety plan; Introduced family wise billing and metering.
6	Faridpur	5	4	9	LGD	Developed self-skilled
7	Gazipur CC	6	5	10	LGD	Reduced NRW; increased coverage; introduced family wise billing and increased revenue
8	Gopalganj	5	2	5	Municipality & LGD	Reduced pipe breaking, gate bulb conservation and connection properly
9	Hajiganj	4	2	9	DPHE	100% computerized billing; Introduced testing water quality
10	Jessore	6	5	6	-	-
11	Jamalpur	3	2	4	Contribution by the utility	Increased water production
12	Lakshmipur	5	3	8	LGD	Increase collection efficiency to 95% from 70%; utility data posted to international website; prepared BM & PIP by Water Super
13	Laksham	5	2	7	LGD	100% computerized billing; awareness built on NRW
14	Lalmonirhat	3	2	5	Contribution by the utility	Water supply in different times; decreased non-revenue water; increased revenue by increasing tariff rate
15	Manikganj	7	6	9	Municipality	Installed water treatment plant; introduced family wise billing system
16	Noapara	2	1	5	LGD	Introduced computerized billing system; decreased NRW & increased collection efficiency
17	Natore	5	3	10	LGD	Developed self-skilled; no outstanding bill amount.
18	Rajbari	5	3	9	LGD	Identified  weak and strong aspects to improve performance
19	Rangpur CC	3	2	4	LGD	Decreased NRW and increased collection efficiency; introduced computerized billing
20	Shariatpur	5	4	9	LGD	Reduced NRW; introduced water safety plan and computerized billing.
21	Satkhira	5	4	7	LGD	Water service improvement by increasing network-
22	Sherpur	5	4	8	UWUN	Identified  weak and strong aspects to improve performance

The brief of evaluation, networking sustainability and outcomes of the urban water utility network as:

(i) Almost all utilities practicing Benchmarking exercise but few of them are not planning and implementing PIP that is vital and need to take up onwards with no causes; (ii) Most of all participated in exchange visits / workshops and meetings shared the good aspects among each other and tried to implement in their respective municipalities for their performance improvement. The participants gained knowledge through exchange visits shared with their respective municipalities- the Mayors and others and even with the town level coordination committee; (iii) Some of the municipality increased their revenue (e.g. by adopting family wise water tariff rate ), decreased operating costs and non-revenue water,  increased water production even by constructing treatment plant by own ( e.g. in Manikganj), enhanced water quality by water testing and adopting water safety plan; (iv) some of individuals (e.g. water supply in charges) increased their skilled in different aspects; (v) increased collection efficiency by computerized billing system; (vi) UWUN expected to be continued with their own support and support from LGD, DPHE and LGED in absence of WSP-WB but expected WSP-WB to continue as full scale support from LGD, DPHE and LGED yet not ascertained.

10.0     Review the Framework of Urban Water Network:

The framework of the urban water utility network was reviewed by the participants and took the following decisions:

a.       The coordinator of the urban water utility network will place a draft outline in the next meeting / workshop on (i) what action to be taken for the utility who will not submit benchmarking reports / PIP consecutively two times ; (ii) who will not attend the workshops / exchange visits / meetings etc. consecutively two times; (iii) if the coordinator will transfer to other places and that utility not under the network; (iv) some sort of financial contribution modalities by the network members themselves for sustainability of the network; and (v) whether or what modalities on-site sanitation can be taken in the network.

b.      The news bulletin will be of yearly rather than of half yearly bulletin from onwards.

11.0     Planning for the Next:

The participants discussed among themselves and developed the plan of action as below:

Sl. No	Steps	Actions	Remarks
1	Coordinating utility of urban water utility network	The participants has decided Sherpur  municipality as the coordinating municipality from April, 2014 to next six month	Assistant Engineer (Water Supply) of Sherpur municipality to be continued as member secretary of the network from April, 2014 to next six month.
2	Venue of next Urban Water Utility Networking workshop / exchange visit	The most of the participants opined for Patuakhali / Sherpur/ Cox’s bazar as next venue but to be decided later considering effectively and suitability to meet the objectives of the next workshop.	WSP-WB along with the coordinator of the UWUN will look for.
3	Network bulletin	The 3rd network bulletin will be prepared by October 2014.	The current coordinator of the utility network will prepare the draft one with the support of Water supply in charges of Dinajpur municipality and Gazipur CC by August next and will forward to WSP-WB for editing and printing.
4	Network website	Assistant Engineer (Water Supply), Dinajpur municipality will update the website (www.bwun.org) as per requirement.	WSP-WB will follow up for training of 4 members and take measures to update the website by an expert
5	Area of support for skill development for PWSS staff	As Dhaka WASA extended support to provide training, the coordinator of the network will make three groups along with areas for skill development. Group 1: Water supply in charges Group 2: Accounting / bill clerks Group-3: Rest category of PWSS	The coordinator will send the list with area of training to the WSP-WB by June 15, 2014.
6	Inclusion of pourashava for Urban Water Utility Network	As requested by the pourashava and as per discussion among the network members, agreed to include Amtoli, Barguna, Bheramara, Bhairab, Dinajpur, Jhalokathi, Nilphamari, Patuakhali, Singra and Sirajganj in the network	A report of the workshop will be issued to the respective municipality by the WSP-WB
7	Hands-on-training on Benchmarking and PIP	It is identified that Bheramara, Narsigndi, Cox’s bazar, Noakhali, Rangpur CC, Keshabpur, Moulvibazar, Sirajganj, Narail and Meherpur municipality need training on Benchmarking & PIP as some are new and in some cases the trained one is transferred to other places.	WSP-WB will invite them for the training by May 15, 2014.
8	Presence of representatives from LGD Ministry in the workshop	As the ministry people engage in lot of areas to get difficulty in presence in such remote places workshop, however will be tried to ensure their presence.	WSP-WB will follow up
9	Payment transport bill through mileage to the participants attended	As the return ticket in advance is difficult to get and to avoid hustle, to introduce payment through mileage than of ticket submission.	WSP-WB will follow up
10	Award for who performing best for Benchmarking & PIP and others		WSP-WB will follow up
11	A slot for expert session on skilled development		WSP-WB will try to engage

12.0 Closing:

Mr. Monwar Ali, Additional Chief Engineer (Planning) of Department of Public Health Engineering (DPHE) chaired the concluding session. He enquired about the participants what the face in implementing and effective delivery in providing water supply services. Many participants raised various problems. Among them one of critical was to get the water testing kit that is really an important one for safe water supply. The Additional Chief Engineer assured them that he will try to involve in the project so that the municipality get the water testing kit boxes. He provided one by one probable solutions and references for other critical issues raised by the participants. The

Additional Chief Engineer (Planning) of DPHE re-iterated his wisdom looking by observing a very effective and successful workshop where the water supply in charges of different municipalities delivered and shared their experiences for their performance improvement towards enhanced water supply services. He added that he will extend his support in this regard and wish success of the network and thanked to all specially to WSP-WB for arranging this workshop and invited himself.

Finally, Mr. Abdul Motaleb of WSP-SA expressed his thanks to the participants and successful of the workshop. He appreciated Mr. Monwar Ali, Additional Chief Engineer (Planning) of DPHE for great support, active participation and deliberations as key specialist in the water and sanitation sector. Lastly, he wished safe journey back of all.